If you’re using Muchbetter in the UAE to withdraw your money from an online casino, getting verified (KYC) isn’t optional—it’s mandatory to protect your winnings. When your application fails, it’s almost never a mysterious technical glitch; it’s usually a simple, avoidable mistake identified in community discussions.
We’ve compiled this checklist using common failure points reported across the Internet.
1. Inconsistent Address and Name Mismatch
Muchbetter is strict about consistency. The name and address on your application must exactly match the documents you submit, down to minor spelling or abbreviations. This is the single most common reason for rejection.
Reported on Reddit: “I got rejected twice because my official passport name had a middle initial, but my Muchbetter profile was missing it. The system flagged it as two different people. Took me 3 days to figure it out.”
2. Poor Document Quality and Unacceptable File Types
Regulated e-wallets use strict software to detect tampering, poor clarity, and incomplete submissions. Any reflection, blur, or obstruction will cause a failure.
Reported in a Telegram Gambling Group: “My friend had his bank statement rejected because it was a screenshot from his phone, not the actual PDF download. They need clear, high-resolution proof. Another mistake is covering up the account numbers—they need to see the header clearly, just crop out the transaction details if you must.”
3. Outdated POI or POA
Your Proof of Identity document (foreign passport, Emirates ID) or Proff of Address (POA), (DEWA or FEWA / ADDC bill copy, bank statement, etc.) must be recent, typically issued within the last three months (90 days). Tenancy contract or Government Residency Papers are applicable as well.
The Problem: Submitting documents that have passed this 90-day window. Muchbetter needs current proof that you currently reside at the location you claim.
4. Restricted Document Types
Some common documents are not accepted by Muchbetter for specific regions, or they are only accepted as proof of identity, not proof of residence.
The Tactic: Stick to reliable documents. A recent (within 90 days) bank statement or a major utility bill (DEWA, FEWA) is always preferred over tenancy agreements or mobile phone bills.
✅ Quick Fix Checklist:
Before resubmitting, ensure you check these four points:
- Alignment: Does the name and address on the document exactly match your Muchbetter profile?
- Recency: Is the POI / POA document dated within the last 90 days?
- Clarity: Is the image clear, uncropped, and free of glare?
- Completeness: Are all four corners of the ID visible?
Hope that by checking these basic points, you can avoid the KYC headache and will withdraw your cash from your Muchbetter account.
